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I know it’s dreaming too big to ask for a true MUNI/BART merge, but there is a really frustrating difficulty in the system that could be quickly rectified (i think). I was introducing a friend as a new MUNI rider at Montgomery station underground. She was open to using it but we both only had $20s in our wallets. So I said "no problem, there’s a change machine, see how handy!" The change machine only produces $5 bills. "no problem, there’s a bill to coin changer, see how handy!" The bill to coin changer only accepts $1 bills. "no problem, there’s a MUNI agent here to help us find the right machine, see how handy!" The MUNI agent takes one look at my $5 bill, rolls her eyes and says ‘it only gives fives and there’s no way to change fives and i think it’s stupid too but I only work here’. Problem. But easy to fix, right? That could be fixed, right? Please fix it! I know you can! For the moment i purchased a $2 BART card and got $3 in change for the MUNI, but that’s not right. Really not right. I don’t think we convinced the new rider to use the system again, and it was pretty embarrassing to say the least.
Jane Martin
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