Comments on: Call Center a Boon to S.F. http://actlocallysf.org/blog/talkingpoints/2007/08/29/call-center-a-boon-to-sf/ Just another actlocallysf.org weblog Sat, 17 May 2008 06:08:28 +0000 http://wordpress.org/?v=wordpress-mu-1.0 by: Anna Argentine http://actlocallysf.org/blog/talkingpoints/2007/08/29/call-center-a-boon-to-sf/#comment-440 Fri, 31 Aug 2007 23:35:48 +0000 http://actlocallysf.org/blog/talkingpoints/2007/08/29/call-center-a-boon-to-sf/#comment-440 I've found the 311 system to be a fantastic service. The operators are very quick, extremely courteous (unlike Muni for example), and efficient. I think it's a great way for the city to have a central repository of calls so that city departments can be held accountable for doing their jobs, and so statistics for the city's needs can be collected. Does each 311 call item have a status? For example, will a call about graffiti be followed up with by the appropriate department and marked as "closed" once it's been dealt with? That is a necessary element to making sure that the system is effective. I don't know who did the hiring for 311 team, but they really did a great job--it's by far the most professional set of people I've dealt with in City Government. Honestly, where did you find these great employees?<ul><li><label>Overall Rating</label>: 10</li> </ul> I’ve found the 311 system to be a fantastic service. The operators are very quick, extremely courteous (unlike Muni for example), and efficient.

I think it’s a great way for the city to have a central repository of calls so that city departments can be held accountable for doing their jobs, and so statistics for the city’s needs can be collected.

Does each 311 call item have a status? For example, will a call about graffiti be followed up with by the appropriate department and marked as “closed” once it’s been dealt with? That is a necessary element to making sure that the system is effective.

I don’t know who did the hiring for 311 team, but they really did a great job–it’s by far the most professional set of people I’ve dealt with in City Government. Honestly, where did you find these great employees?

  • : 10
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