By Heather Knight
San Francisco Chronicle

Fewer than seven months since its inception, San Francisco's 311 call center, where live operators answer city-related, nonemergency calls 24 hours a day, marked its 1 millionth phone call on Tuesday. Mayor Gavin Newsom answered that call from a man reporting upturned newspaper racks at Geary and Kearny streets. Newsom told the man that he would make sure the problem was promptly fixed. The call center, located at Market and South Van Ness and modeled on similar centers in New York, Chicago and Baltimore, receives 6,000 to 7,000 calls every day. Most calls are related to Muni, but other popular subjects for callers are potholes, graffiti and garbage.

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By Bonnie Eslinger
San Francisco Examiner

New statistics obtained from San Francisco’s 311 hotline are starting to home in on residents’ everyday concerns, with graffiti, illegal dumping and questions about “when’s the next Muni bus coming?” high on the list. In mid-February, city officials started to route calls for the Department of Public Works and Muni through San Francisco’s new multimillion-dollar call center. Nonemergency calls for other city departments will be integrated into the system during the next two years. Read more »